The 5th edition of the Smart Ticketing and Digital Services Forum gathered more than 90 experts from over 20 countries. This two days event on the 11th and 12th of April confirmed its leading position in the CEE region. Achievements in terms of regional digitalization and smart ticketing projects have included Bucharest, Pecs and evolutions in the Republic of Slovenia. New technological trends in the mobility and ticketing eco system have been presented like the use of artificial intelligence, open source based ticketing and payment start up success story. The mayor trend of ABT was discussed including experiences from Czech Republic, Latvia and Estonia. Success stories of mobile ticketing from France, Switzerland and Germany have been presented and challenged by the continuous growth rates of ticketing vending machine sales. For the first time a session dedicated to digitalization in railways was held and insights provided by MAV Start, ÖBB and CFR. MaaS the current trend in mobility was discussed from various perspectives and Milan and the MaaS Alliance have outlined their related policies and experiences.
The vision of the European Investment Bank and their assessment of ICT was the opener to a panel on shaping the next digital decade. Here industry, NGOs and further stakeholders have shared with the audience their view on the developments in the coming years. During the forum participants had the possibility to actively discuss the current challenges of use of technology, potential game changers in the business environment and learn from experiences on the field. The wide coverage of themes and the relevant experts present have contributed to high level talks and insights. Seen the increased success of the forum the organizers look forward to the sixth edition of the Budapest forum in 2020.